🔄 Refund & Return Policy

At goodsneighbor, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

✅ Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, in the same condition you received them, and in the original packaging.

• Proof of purchase (order confirmation or receipt) is required.

💵 Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at support@goodsneighbor.com.

🚚 Return Shipping

• Customers are responsible for paying their own return shipping costs.

• If the product is defective or wrong due to our error, we will cover the return shipping.

❌ Non-Refundable Items

• Gift cards

• Sale/clearance items

• Personalized or custom products